During the past few months of Covid-19 closure, we have invested a great deal of time into learning how other states and counties are managing, as well as what’s been happening in our own Contra Costa county. As we prepare for this initial stage of reopening, we want to clarify and further explain to our community the rationale involved in our receiving approval for seeing clients, while other massage establishments remain closed. First – we have always maintained the highest standards in our industry and operated at a clinical level, including sanitization, as well as the training of staff in order to work with more complicated health conditions. Today our team is well-equipped to handle the complexities that COVID-19 has presented us.
Next – we’ve also had a lot of help from our friends! Dr. Peter McDuff, at McDuff Chiropractic in Pleasant Hill has helped us establish Loosen Up Bodywork as a medical facility so we can open up to clients with doctor’s referrals. He has also created an abbreviated assessment to help clients who need a referral. He’s charging only $45.00 for these assessments and if you feel that his services may be a good fit for you, you can put those fees towards one of his more comprehensive exams. I’ve worked with Peter for over 10 years, and have the highest confidence in his work, having seen many of his patients improve their overall health tremendously. Call (925)933-3000 to make your appointment for an assessment.
As always, we welcome your questions and are excited to hear from you. If you haven’t heard from us directly already, please give us a call at the Walnut Creek office.
After all this time we finally have some good news!
We are entering into a new phase of reopening. September 21st we will be back in the office working with clients who have doctor’s referrals. This referral can come from your physician or from a chiropractor. All we need is an email, or you can bring a physical one with you to your appointment. When things open up more in Contra Costa County, we will happily take clients without a referral but for now that is all we are allowed to accommodate indoors at our office. We also have a few new steps in our process, which we have listed and explained on our website (and have announced previously). I’m sure many of you are now familiar with these new standards but please check them out, and if you have any questions about them, we would love to hear from you.
Another way we are adapting to this new limitation on indoor services is we are now offering outcall appointments! Booking will be similar but we will not be able to offer online booking for these appointments since we need to manually account for commute times. Please call us or email if you are interested in booking one of these types of appointments. These appointments are only offered in outdoor spaces so if you have any questions on how that works, please feel free to reach out.
We are going to have some price adjustments coming to make up for the longer hours all of us are having to put in to make this work. We will be sure to give you plenty of notice once we get going so you can stock up on gift cards and packages before that happens. Also any existing member credits acquired during the closure will be honored at full previous pricing.
We are beyond excited to see all of you and want to thank you again for your support and patience while we’ve all had to adapt to our changing times. Even if we struggled to return all of your voicemails and emails, hearing from you meant the world to us while we were busy learning how we could return to our tables.
Can’t wait to see you all soon!!
We are excited to say that we are officially open! This has been a very long road and we could not have done it without the support of our staff, client, and complementary health communities. I have been amazed at just how many people have come together to create avenues to efficiently receive new information as it comes out, and I am very confident in the processes we have established to create a space that is as safe as possible in this moment. The situation continues to evolve and we may have to modify as we go, but I am very prepared to do so in an open and ethical way.
We’ve kept you informed of our new processes and protocols through our previous emails, and that information is still up on our website, if you’d like to review it. All of our team members are also prepared to answer any questions you may still have, because we want to be as transparent as possible, so you can make an informed decision on whether bodywork is right for you at this time.
(Click image to learn more about our new procedures)
Although your sessions may feel a little different in the beginning, you will soon recognize that the results are still the same! We do understand that everyone has a unique health profile and we want you to know we are still not recommending all types of body work for all types of clients, but we do want to have the conversation with each of you, so please reach out. We have all been deprived of touch for so long and we massage therapists speak the language of touch better than anyone.
We are at the office staffing phones and emails, and we can’t wait to hear from each of you!
We want to express so much love, so much appreciation, and all our gratitude for the work our communities have put in to get us to this point.
We are sending you all virtual hugs!!!!
See you soon!
- For clients that would like to continue to support our business during this shut down, you can keep your membership rolling and we will honor the exiting credit that you accumulate during that time or may also turn this credits into gift cards.
- We are now offering video conference appointments to help clients with self care and mobility using lymphatic, neuromuscular, and other techniques that can easily be adapted to home. These session are half priced compared to our regular treatments and you can use your member credits.
- You can put your membership on hold while we are closed and will resume automatically once we are able to get you in for your next appointment.
If you have any questions about your current membership, or starting a new membership, please don’t hesitate to contact us.
During the coronavirus outbreak, many of us are stuck at home. Often, we’re working at our dining room tables and feeling tense about life in general.
We’re launching a series of self care at home videos to help our community through this time.
Below is the first in the series. You can find all our videos on our YouTube channel. Take care!
Dear Valued Clients,
It is with a heavy heart that we are closing our doors temporarily upon the recommendation of the California Massage Therapy Council during this Covid-19 pandemic. As much as I wanted to remain a safe space and maintain some normalcy during this chaotic time for our clients, I feel that the wisest decision is to follow recommendations of our regulatory boards.
In consideration of our members, we are offering 2 options during this closure.
Option 1 – We are offering temporary holds on memberships to pause all charges. If you wish to put your membership on hold, please just notify us at firstname.lastname@example.org. We will put a 3 month hold on your account and it will automatically start back up when you are able to come back in.
Option 2 – If you have it in your budget and are able, we are asking that you maintain your memberships to help us sustain during this time. All charges incurred during this closure will not expire and we will allow you to turn them into gift cards at a later date if you wish.
I hope all of you are able to utilize this time to dive inward and recharge. I do think there is some benefit for all of us in this forced quieted time. I’ll be in communication often to keep you all apprised of what we are doing and I’m always available to address your concerns.
Be safe, Be well, and we’ll be in touch.
Owner at Loosen Up Bodywork